Oct 21, 2026 · 

We want you to love your radiator, stove or valves. If something isn't right, this page explains what you can do. It applies to orders placed on our website by customers buying for personal use. Nothing here affects your legal rights.

At a glance

• Changed your mind? Tell us within 14 days of delivery and you can return stoves, valves and accessories for a full refund.
• Made to order? All our cast iron radiators are built to your chosen size and finish, so they can't be returned for a change of mind. The same goes for stoves ordered in a custom colour.
• Damaged on arrival? Please tell us within 3 days and don't fit it.
• Faulty? We'll put it right. You may be entitled to a refund, repair or replacement.
• Guarantees: 1 year on antique radiators, 10 years on new cast iron radiator castings, 5 years on valves and components, up to 5 years on stoves.

Changing your mind

You can cancel an order for standard-finish stoves, valves or accessories for any reason within 14 days of the day you receive it. If your order arrives in parts, the 14 days start when the last item arrives.

• How to cancel: email us at workshop@vintagecastironradiators.co.uk with your name, address and order number. You can use our cancellation form, but you don't have to.
• Sending it back: you then have a further 14 days to return the item to us.
• Return costs: you pay for returning the item. Stoves are too heavy to post, so they come back by pallet. We can arrange this for you. As a guide, a pallet collection costs up to £75 per pallet within mainland UK. Valves and small accessories can be returned by post.
• Condition: please keep the item safe and return it in the condition you received it. You can unpack and inspect it as you would in a shop. Please don't fit an item until you're sure you want to keep it. Once an item has been fitted, connected to a heating system or fired (stoves), it can't be resold, so we may reduce your refund by up to its full value. In most cases this means no refund. We may also reduce your refund if an item is damaged.
• Your refund: we refund the price you paid plus our standard delivery charge. If you chose a more expensive delivery option, such as a timed or Saturday delivery, we refund the standard rate only.

Returning valves and accessories

• Valves and accessories can be returned for a change of mind within 14 days of delivery.
• You pay the postage to send them back to us. We recommend a tracked and insured service, as the item is your responsibility until it reaches us.
• Please return them unused and not fitted, ideally in their original packaging. You're welcome to open the box to check the item.
• Valves that have been fitted or plumbed in can't be resold, so we may reduce your refund by up to their full value. In most cases this means no refund. We may also reduce your refund if an item is damaged or missing parts.
• Once we receive it, we'll refund the price you paid plus the original standard delivery charge. Your return postage is not refunded.

Made-to-order items

Every cast iron radiator we sell, new or antique, is built and finished especially for you, to the size and colour you choose. Because of this, the 14-day right to cancel does not apply and radiators can't be returned or refunded if you change your mind.

The same applies to stoves ordered with a bespoke or custom colour door or body. These are finished especially for you and can't be returned or refunded for a change of mind.

Please check your measurements, heat output and colour carefully before ordering. We're happy to help you get them right.

Your radiator is still fully covered if it arrives damaged or turns out to be faulty (see below).

Renovation of your own radiators is a service, not a sale of goods, and is covered by our terms and conditions.

Checking your delivery

We are responsible for your order until it is delivered to you. To help us resolve any problem quickly:

1. Check the pallet before the driver leaves. If anything looks damaged or missing, sign the delivery note as "damaged" or "short delivered".
2. Unpack and inspect everything as soon as you can.
3. Tell us within 3 days of delivery about any damage, scratches or missing items. Please email photos to workshop@vintagecastironradiators.co.uk.
4. Please don't fit a damaged item. Fitting it can make the damage worse and we can't cover the cost of removing it.

If you tell us later than 3 days, we will still look at your claim, but it may be harder to show the damage happened in transit.

Faulty items

Everything we sell must be as described, fit for purpose and of satisfactory quality. Under the Consumer Rights Act 2015:

• Within 30 days of delivery: you can reject a faulty item and get a full refund.
• Within 6 months: we will repair or replace it. If that doesn't work, or isn't possible, you can have a full refund.
• After 6 months: you may still be entitled to a repair, replacement or partial refund, but you may need to show the fault was there when it was delivered.

We pay the cost of collecting and returning faulty items.

Antique and reclaimed radiators are many decades old, and their quality is judged with their age in mind. Marks, patina and signs of age are part of their character, not faults.

Small leaks: if a plug, bush or bleed valve weeps, please contact us first. These can often be fixed quickly with careful tightening or a sealing product, and we'll talk you through it.

Faults caused by incorrect fitting, misuse or accidental damage after delivery are not covered.

Our guarantees

Our guarantees are in addition to your legal rights, not instead of them. They run from the date on your invoice.

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Product: Antique and reclaimed radiators

Guarantee: 1 year

What it covers: Serious faults, including leaks from the main body or seals

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Product: New cast iron radiators

Guarantee: 10 years

What it covers: Manufacturing defects in the casting

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Product: Valves, air vents and components

Guarantee: 5 years

What it covers: Manufacturing defects

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Product: Saltfire and Ekol stoves

Guarantee: 12 months, or 5 years if registered

What it covers: Manufacturing defects in the stove body (manufacturer's warranty)

If a fault is covered, we will repair or replace the item first. If neither is possible, we will refund you.

To keep your guarantee valid:

• have the item fitted by a qualified heating engineer
• flush the heating system and add a suitable corrosion inhibitor, in line with BS 7593
• don't have the radiator re-painted, powder coated or resized by anyone else

Our guarantees don't cover wear and tear, accidental damage, incorrect fitting or maintenance, or fitting and labour costs. Guarantees apply to the original buyer only.

Stoves: the warranty is provided by the manufacturer, Saltfire Stoves. To extend it to 5 years for free, email your invoice and installation certificate (HETAS, OFTEC or Building Control) to sales@saltfire.co.uk within 45 days of purchase. To keep it valid, the stove must be installed to current Building Regulations, burn only recommended fuels, be serviced every year and have its chimney swept every year. Parts that wear with use, such as glass, rope seals, paintwork, firebricks, baffles and grates, are not covered. The manufacturer's warranty does not affect your legal rights against us as the seller.

How to return an item

1. Email workshop@vintagecastironradiators.co.uk with your order number, what you'd like to return and why. For damage or faults, please include photos.
2. We'll reply with return instructions. For radiators and stoves, we'll arrange a kerbside pallet collection. Please have the item on a pallet and ready to collect.
3. Once the item is back with us, we'll inspect it. Faulty items are tested within 10 working days.

Refunds are made to your original payment method within 14 days of us receiving the item back, or of you showing us proof that you've sent it, whichever is sooner.

Contact us

Vintage Cast Iron Radiators Ltd The Old Sawmill, Buttercrambe Road, Stamford Bridge, York YO41 1AP

Email: workshop@vintagecastironradiators.co.uk Phone: 07411 068583

For full details, see our terms and conditions.